Fraud Operations Manager (Utah, USA)

Lindon, Utah, United States · Finance


Fraud Operations Manager

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building global brands, The Hut Group are fast becoming the world’s most important online retail organisation.

The Hut Group's primary focus is health, beauty, prestige, and nutrition related consumer goods and the company owns and operates many leading brands including, Grow Gorgeous, Mio Skincare, ESPA and - The world’s #1 online sports nutrition brand.

Backed by global giants KKR and Blackrock, The Hut Group's immediate growth plans include further significant investment in pioneering and innovative technologies, further acquisitions and further international expansion.

Due to continued expansion, THG is looking to recruit a Fraud Operations Manager.

About the Fraud Department

We are expanding our fraud team in Utah, covering all sides of fraud, from Awareness and Prevention to Detection and Resolution, across all our geographies. Analysts, Agents, Investigators and Management all work together and work on the most effective ways to combat fraud at The Hut Group. This team interacts with almost every other team in the business; there is never a dull moment.

The Fraud Operations Manager will be part of the team responsible for the Detection/Investigation and Resolution area of fraud – thinking creatively and doing whatever it takes to stop fraud at the front door with minimum impact on good customers. We are looking for someone with a curious and investigative nature, who understands the fraudulent mind, and can get the best out of data and people.

Overall Purpose of Role:

The Fraud Operations Manager has the operational responsibility for overseeing the shift teams, including the management of rotas, performance management and development of Fraud Agents. You will be required to lead, manage & motivate an operational fraud to ensure the team’s workload is carried out effectively and efficiently and that customer detriment resulting is identified and resolved. Working closely with our UK operations, you will help to develop and implement strategies fraud in a reactive & proactive basis, minimising financial loss and recouping revenue were possible and making effective fraud decisions to maximise profit and minimise risk. You will focus on the development of operational processes, reporting, tools and systems to help deliver the key objectives of the Fraud team, mainly the reduction of fraud and chargebacks.

Main Activities / Tasks:


Special Requirements:

Reports: To be recruited

Hours: Your normal working hour will be 9am to 6pm (42.5 hours per week), plus additional anti-social hours maybe required.


What’s in it for you

- Competitive Salary, plus a bonus

- You’ll have the opportunity to make an impact within the team, applying the skills you’ve learnt

- You’ll be working for a company with an excellent culture, in a friendly and fast paced environment

- You’ll be able to react to change with backing from the business

- Leadership and Development training throughout your career

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