Mandarin Quality Assessor

Northwich, England, United Kingdom · Customer Services

Description

The Hut Group is one of the fastest growing online retailers on the planet. We are building a world-class business with global ambitions and a disruptive business model. Our culture is fast-paced and risk-taking – we like to move twice as fast as any normal person thinks is reasonable. That’s how the company operates and it is part of the DNA that has led to our incredible growth.

Quality plays a key part within the day to day activity of the Customer Service Department across all divisions. This role is to provide support & guidance to the Customer Service Advisors in relation to the quality of their calls, contacts, social media or live chats. This support and guidance is to be given through monthly quality scoring and feedback.

The Quality Assessor should work very closely with the Quality Team Leader to target any advisors who need additional guidance or support and then work with Team Leaders and Managers to put plans in place to improve performance.

The overall aim of the Quality Assessor is to work towards improving quality within the department and minimise inaccuracies which in turn will help provide a better customer experience.

Requirements

What will i be doing?


Required skills and experience

Benefits

Hours- 42.5

Location- Northwich, CW9 7RA / Warrington, WA5 3TP

Salary- Competitive + Quarterly Bonuses + Sales Commission

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