Beauty Live Chat Advisor

Northwich, England, United Kingdom · Customer Services

Description

Beauty Live Chat Advisor

The Hut Group is one of the fastest growing online retailers on the planet. We are building a world-class business with global ambitions and a disruptive business model. Our culture is fast-paced and risk-taking, we like to move twice as fast as any normal person thinks is reasonable. That's how the company operates and it is part of the DNA that has led to our incredible growth.

Customer Service advisors at The Hut Group are the voice of our brands and will use a range of communication methods to ensure that wherever possible, enquiries and complaints are resolved at the first point of contact.

As part of our Live Chat Team, advisors are expected to provide quick and effortless service answering questions that range from product advise to general order related queries. With frequent incentives, the Live Chat Team have the opportunity to be rewarded for their sales, speed and reliability.

We want all of our employees to be passionate about the brands they work for so we provide on-going training to develop product knowledge and confidence. Once this confidence is established our advisors are required to assist customers with queries pre-sale as well as post sale.

Requirements

What will I be doing?

Required skills and experience

Benefits

Location: Northwich, CW9 7RA

Hours: 42.5 per week (involves shifts)

Salary: Competitive + Quarterly Bonuses + Sales Commision

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