Beauty Social Media Advisor (Fixed Term)
Social Media Advisor - Fixed Term Contract
* 6 Month Fixed Term Contract with the potential to go permanent.
The Hut Group is one of the fastest growing online retailers on the planet. We are building a world-class business with global ambitions and a disruptive business model. Our culture is fast-paced and risk-taking – we like to move twice as fast as any normal person thinks is reasonable. That’s how the company operates and it is part of the DNA that has led to our incredible growth.
Social Media advisors at The Hut Group respond to customers across all branded Facebook, Twitter and Instagram profiles to ensure that wherever possible, posts, chats and complaints are resolved at the first point of contact. Working closely amongst a small team, good communication skills, fast thinking and the ability to work to deadlines is key.
Engaging with people worldwide on public forums, a strong understanding of the impact social media can have on a company is crucial. We are searching for someone who is completely competent with the use of all social media channels and has a passion and drive to grow with new innovations.
We’re looking for individuals with a passion for beauty and an appreciation of luxury. If you enjoy providing excellent customer service and all of the above, this will make you a perfect candidate to join our Social Media Team.
What will i be doing?
- Responding to customer’s queries via different social media channels
- Working to department targets
- Maintaining a high level of quality on each contact
- Striving for first time resolution
- Assisting with live chat queries where required
Required skills and experience
- Confident communicator
- Excellent listening skills
- Attention to detail
- Punctual/ reliable
- Calm and patient
- Able to work under pressure
Location: Northwich, CW9 7RA
Shifts: 8-5pm, 9-6pm, 1-10pm (1 in 3 weekends)