Head of UK Customer Fulfilment

Warrington, England, United Kingdom · Operations


THG's primary focus is health, beauty, prestige and nutrition related consumer goods. The company owns and operates many leading brands including LookFantastic.com, Grow Gorgeous, Mio Skincare, ESPA and MyProtein.com - The world’s #1 online sports nutrition brand.

Operations is at the heart of customer experience here at The Hut Group, shipping to consumers in over 200 countries worldwide from our purpose built, innovative Distribution Centre in Warrington, Cheshire that is open 24 /7 364 days a year.

Due to rapid growth, THG is looking to recruit a Head of UK Customer Fulfilment, with experience in automation and large-scale retail distribution to effectively manage customer fulfilment (inbound and outbound) operations and the teams that look after value added services, B2B operations, and operational excellence at our state of the art Fulfilment Centre in Warrington.

The Head of UK Customer Fulfilment will report to the Director of Customer Experience and will be responsible for Site strategy and delivery. You will be required to oversee fulfilment for all customer orders for UK and international destinations by effectively managing the entire site across all THG brands via the relevant teams.

You will be responsible for the day to day running of the UK fulfilment operations which will include:


Key requirements

To be considered for this role you will need to have

Experience managing operations in an automated fulfilment / e-commerce / FMCG environment

Experience of P&L with a strong understanding of setting budgets and operational plans

Good track record managing, leading, motivating and driving large teams

Ability to make decisions under pressure, solve problems in a calm and efficient manner and to prioritise effectively

Excellent interpersonal skills and the confidence to articulate clearly and to influence/ challenge key stakeholders within the business.

You will also need to have a strong commercial awareness, ability to manage finances and balance cost versus quality

Awareness of Health and Safety Regulations

Experience with performance metrics, process improvement, and Lean techniques

Flexibility and ability to work weekends and/or overnight shifts as required



THG offers:

Competitive salaries plus discounts, benefits and quarterly bonuses

Leadership and Development training throughout your career

An exciting, fast-paced working environment where you will work with and learn from the best in the business

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