External Brand Specialist - Customer Service

Northwich, England, United Kingdom · Customer Services

Description

Customer Service SpecialistThe Hut Group was founded on a desire to create an e-commerce system that could support multiple retailers. Today, our proprietary platform is used to manage over 100’s of websites, which we build, trade and market in-house. We are currently the World’s leading Online Sports Nutrition, Health & Beauty Destination with rapidly growing international operations and a unique end to end technology platform.

Customer Service advisors at The Hut Group are the voice of our brands and will utilise a range of communication methods such as Telephone, Live Chat & Social Media during their day to day activities. This ensures that wherever possible, enquiries are resolved at the first point of contact with the aim of increasing overall customer satisfaction.

We want all of our employees to be passionate about the brands they work for so we provide on- going training to develop their knowledge and confidence. Once this confidence is established, our advisors are required to assist customers with queries ranging from pre-sale to aftercare.

We’re looking for individuals with a passion for providing the best possible service to customers, who are both punctual and computer literate. An interest in Technology, Gaming and Films and Entertainment is preferable but not necessary.

Requirements

What will I be doing?


Required skills and experience

Benefits

Location: Northwich, CW9 7RA

Salary: Competitive + bonuses

Apply for this job