Technical Quality Manager (Manufacturing Operations )
Job Title: Technical Manager (Manufacturing Operations)
Location Wroclaw Poland
About The Hut Group:
THG is one of the world’s fastest growing and largest online retailers. We have over a decade of experience building and growing brands in the Beauty and Wellness sectors, in over 160 markets. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide. With a world-class business, a proprietary technology platform, and disruptive business model, our ambition is to be the global digital leader.
Our culture is fast-paced and ambitious – we like to move twice as fast others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength and we have over 4,000 diverse, smart thinkers across the globe who are encouraged to think creatively and empowered to turn their ideas into actions.
To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.
THG's primary focus is health, beauty, prestige and nutrition related consumer goods. The company owns and operates many leading brands including LookFantastic.com, Grow Gorgeous, Mio Skincare, ESPA and MyProtein.com - The world’s #1 online sports nutrition brand.
Operations is at the heart of our customers’ experience here at THG. We manufacture a wide range of sports nutrition and cosmetic consumer goods that we then despatch to our customers in over 200 countries worldwide from our purpose built, innovative Manufacturing and Distribution Centres.
THG is looking to recruit a Technical Quality Process Manager, based in Wroclaw, to drive and support product safety and quality assurance for THG as part of our manufacturing processes at this site.
Maintain the Quality Management System and ensure compliance with relevant legislative and customer requirements.
Manage external audits and supplier approval processes
Keep up to date with industry developments and best practice, legislative and customer requirements, monitor compliance against the quality policy, support the ‘technical’ interface with all sales accounts providing technical information i.e. specifications, receiving complaints/non-conformances and responding with corrective actions. Play an integral role in the crisis management team.
You will be required to recruit and manage a small team.
Establish a culture of informed pro-active risk assessment within the business and ensure the technical team is regarded as an approachable but robust centre of excellence
Provide and manage a set of key performance indicators that monitor and further develop technical standards within the business.
Ensure batches released to the market comply with quality and food / cosmetic safety standards as applicable.
To participate as a key coordinating player in the preparation for and execution of third party audits, maintenance and follow-up.
Regularly review the performance of staff against agreed objectives, identifying any training and development needs.
Oversee handling of Customer Complaints investigation, using relevant tools to establish root cause and corrective actions
Take part in internal and external audit requirements as per auditing schedule
Drive improvements in quality awareness
Lead on quality management system maintenance and improvement
To be considered for this role you will need to have the following qualifications / skills:
You will have a proven track record in quality systems management
You will be degree qualified or equivalent within a science related discipline
Experience managing 3rd party/internal audits and technical visits.
You will have excellent management and communication skills with the ability to develop your team to reach their potential.
Previous experience in identifying and driving quality and continuous improvement objectives will enable you to make a real contribution to the site.
Relevant Food Safety qualifications
If you also have Cosmetic safety qualifications that would be advantageous
Experience with ISO 9001
Competitive salaries plus discounts and benefits
Leadership and Development training throughout your career
An exciting, fast-paced working environment where you will work with and learn from the best in the business