eCRM Manager

England, United Kingdom · Marketing expand job description ↓


About The Hut Group:

THG is one of the world’s fastest growing and largest online retailers. We have over a decade of experience building and growing brands in the Beauty and Wellness sectors, in over 160 markets. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide.

With a world-class business, a proprietary technology platform, and disruptive business model, our ambition is to be the global digital leader.

Our culture is fast-paced and ambitious – we like to move twice as fast others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength and we have over 4,000 diverse, smart thinkers across the globe who are encouraged to think creatively and empowered to turn their ideas into actions.

To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

About the Division:

Exante is fast becoming the UK leader in meal replacement with rapid year on year growth. With a driven and expanding team; we boast the largest range of meal replacement in the market with continual product innovation, we have become recognised specialists in Very Low Calorie Diets. IdealFit is the one stop shop for women’s health and fitness with a growing a market place and strong influencer presence embodied in female empowerment. With big ambition and a huge amount of passion and determination to go with it, we are looking for industry leading talent to join our growing team.

About the Role:

Setting the strategic and tactical goals for CRM/Data

Ensuring a seamless customer experience from acquisition through to retention in order to maximise life time value

Working closely with the analytics team on measuring the effectiveness of all campaigns, constantly looking to improve ROI

Working with the Customer Insight & Retention team to understand and develop retention

Working alongside the wider Marketing function, analysing data and making informed business decisions to improve operational performance


  • Degree qualified
  • A proven track record of building and delivering successful digital & CRM marketing plans in high-growth online businesses
  • Ability to work in super-fast paced, ecommerce environment with low structure and high autonomy
  • Strong relationship builder
  • Have high energy with a proven track record of ‘getting stuff done’


  • Competitive salary
  • Company pension scheme

- Rapid Career progression in a fast growing business

- Employee discounts

- Company bonus scheme

- Childcare vouchers

- Health Insurance

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