Site Lead

Melbourne, Victoria, Australia · Operations


Role Site Lead

About The Hut Group:

THG is one of the world’s fastest growing and largest online retailers. We have over a decade of experience building and growing brands in the Beauty and Wellness sectors, in over 160 markets. We create brilliant digital brand experiences and our in-house team design, develop and build a bespoke proprietary technology platform that is used by hundreds of millions of people worldwide. With a world-class business, a proprietary technology platform, and disruptive business model, our ambition is to be the global digital leader.

Our culture is fast-paced and ambitious – we like to move twice as fast others believe to be possible. This belief is a fundamental part of the DNA that has supported our incredible growth. Our people are our strength and we have over 4,000 diverse, smart thinkers across the globe who are encouraged to think creatively and empowered to turn their ideas into actions.

To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

THG's primary focus is health, beauty, prestige and nutrition related consumer goods. The company owns and operates many leading brands including, Grow Gorgeous, Mio Skincare, ESPA and - The world’s #1 online sports nutrition brand.

Operations is at the heart of customer experience here at The Hut Group, shipping to consumers worldwide from our Distribution Centres. Due to rapid growth, we are opening a new warehouse in Melbourne in Q1 2019 to enable us to deliver our amazing range of goods more efficiently to our Australian customers.

THG is looking to recruit a Site Lead, with experience setting up new large-scale retail distribution sites, to effectively manage customer fulfilment (inbound and outbound) operations and the teams that look after value added services, B2B operations, and operational excellence at our state of the art Fulfilment Centre in Melbourne.

The Site Lead will report to the Global Director of Operations and will be responsible for Site strategy and delivery. You will be required to oversee fulfilment for all customer orders for your region by effectively managing the entire site across all THG brands via the relevant teams.

You will be responsible for the day to day running of the site which will include:


To be considered for this role you should have

Experience managing and setting up operations in an automated fulfilment / e-commerce / FMCG distribution environment

Experience of P&L with a strong understanding of setting budgets and operational plans

Good track record managing, leading, motivating and driving large teams

Ability to make decisions under pressure, solve problems in a calm and efficient manner and to prioritise effectively

Excellent interpersonal skills and the confidence to articulate clearly and to influence/ challenge key stakeholders within the business.

You will also need to have a strong commercial awareness, ability to manage finances and balance cost versus quality

Awareness of Health and Safety Regulations

Experience with performance metrics, process improvement, and Lean techniques

Flexibility and ability to work weekends and/or overnight shifts as required


THG offers:

Competitive salaries plus discounts, benefits and quarterly bonuses

Leadership and Development training throughout your career

An exciting, fast-paced working environment where you will work with and learn from the best in the business

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