Japanese Speaking - Live Chat Advisor

Rudheath, England, United Kingdom · Customer Services

Description

Japanese Live Chat Advisor

THG:

The Hut Group is one of the fastest growing online retailers on the planet. We are building a world-class business with global ambitions and a disruptive business model. Our culture is fast-paced and risk-taking – we like to move twice as fast as any normal person thinks is reasonable. That’s how the company operates and it is part of the DNA that has led to our incredible growth.

Role Summary:

International Advisors at The Hut Group are the voice of our brands and will use a range of communication methods to ensure that wherever possible, customer enquiries and complaints are resolved at the first point of contact. We are constantly expanding our global e-commerce platform which is powered by the world’s largest brands, such as Myprotein, lookfantastic, Skinstore, Illamasqua, Coggles and Pro Bike Kit.

The Customer Service Team is the first point of contact and will use a range of communication methods to ensure that enquiries are dealt with efficiently. Advice and guidance is given from start to end throughout a world class Customer Service Experience.

We want all of our employees to be passionate about the brands they work for so we provide on-going training to develop product knowledge and confidence.

Requirements

What will I be doing?

  • Responding to customer’s queries via Live Engage software
  • Working to department targets
  • Up-selling and cross selling
  • Maintaining a high level of quality on all correspondence with customers
  • Striving for first time resolution
  • Assisting with social media queries where required
  • Assisting with phone calls where required

  • Required skills and experience

  • Fluency in language both written and spoken is essential
  • Candidate must also be fluent in English
  • Professional and friendly telephone manner
  • Attention to detail
  • Excellent listening skills
  • Flexible, reliable and trustworthy
  • Able to work under pressure
  • Benefits

    Hours: 42.5

    Location: Northwich, CW9 7RA

    Salary: Competitive + Quarterly Bonus + Sales Commission

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