Glossybox Customer Service & Experience Manager - Nordic Region

Stockholm, Stockholm County, Sweden · Customer Services

Description

At a sweet spot between start-up and corporate, GLOSSYBOX offers the best of both worlds: a passionate, innovative and creative work environment with the reach and opportunities of an established business. During the last six years, we have been growing successfully. GLOSSYBOX was acquired by the largest online e-commerce player within the beauty and health sphere, The Hut Group, in August 2017 – an exciting acquisition that will continue to fuel growth in the Nordic region.


Role Summary

We are now looking to recruit a Customer Experience manager for one-year temporary cover to help us take GLOSSYBOX to the next level.

GLOSSYBOX is the leading luxury subscription-based beauty box service in the Nordics. Our business concept unites premier brands from the cosmetics industry with customers and beauty enthusiasts in an innovative and direct manner. Whether one chooses to subscribe to our exclusively curated one-time box or wants to opt for the monthly box subscription, our customers always receive selected beauty products delivered straight to their door - from well-known brands to exciting, upcoming brands. Through various marketing channels we create a transparent and sustainable relationship with our customers that allows us to provide our partners with valuable feedback about their products and new insights about their target market. Our more than 100 employees from 22 different nations direct all their efforts to create the platform for beauty discovery. From our metropolitan offices in Berlin, Stockholm, Manchester and New York we deliver boxes to our customers in 10 countries.

Thanks to our exceptional team we have been established as the leading e-commerce beauty subscription service having delivered more than 13 million boxes until today.

GLOSSYBOX is an exciting and dynamic company with ambitious goals. We offer many opportunities and the chance to actively participate in the company’s success. We are looking for energetic, hardworking and positive people who enjoy moving things forward and are not scared of taking on ownership and responsibility.

Requirements

Main Duties & Responsibilities

For the Customer Experience role we are looking for a customer oriented and service minded person who enjoy solving problems and helping others. You should be self-going and used to drive own projects and processes as other Customer Service support are located in the UK.

Required skills and experience

Benefits

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